Many claims roles are open to non-degree holders and some claims employees spend their whole careers ensconced in call centres. But large insurance firms also run graduate traineeships for their claims departments and these employees are typically fast-tracked into management roles. A graduate traineeship won’t just focus on the mundane administration of insurance claims, it will give you a grounding in more challenging areas such as fraud detection or liability investigation.
In more senior claims jobs (which usually come with ‘manager’ or ‘director’ titles) you could find yourself managing a team of claims handlers or investigators. As a team leader, you will have responsibility for productivity and profit and for adhering to complex insurance regulations and company policies. As their jobs become more demanding, some claims professionals choose to do a professional qualification from a body. Rising to the upper ranks in claims also requires you to forge strong relationships with a range of external experts such as lawyers, forensic accountants, and loss adjusters.