Workers Compensation Claims Team Leader

Workers Compensation Claims Team Leader

Job Title: Workers Compensation Claims Team Leader
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: JOB_000640_1579509801
Contact Name: Karla Smith
Contact Email: karla@blakeoliver.com.au
Job Published: January 20, 2020 19:43

Job Description

We have a rare opportunity for an experienced Workers Compensation Team Leader to join a long standing highly regarded insurance organisation based in the heart of Sydney CBD.

This organisation values their staff and ensures their employees have a fantastic work life balance.

You will be responsible for the day to day management of a team of experienced claims case managers including work allocation, coaching and mentoring, overseeing complaint claims, compliance and reporting.

Your duties will include -

  • Coach, guide, mentor and develop a of a team of up to 10 case managers
  • Ensure daily workflow, compliance and authorisations are completed
  • Guide and provide authority for soundly based liability decisions
  • Ensure that claims estimates are accurate and maintained in lines with state guidelines
  • Act as the primary escalation contact point and prepare recommendations for decisions to be escalated including litigated matters and lump sums
  • Drive efficient and effective claims rehabilitation and technical strategies to support early return to work and mitigate claims leakage

Essential Requirements -

  • Strong team leadership experience in Workers Compensation claims
  • Proven ability to coach and motivate others to achieve results
  • Effective negotiation, communication, influencing and dispute resolution skills
  • Experience in and ability to provide insight on claims performance and data trends and target process improvement
  • Ability to drive and influence change

To express your interest in this position please submit your resume through the Apply link or should you wish to have a confidential chat please contact Karla Smith on 0416 968 010 or

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