Senior Internal Broker - SME

Senior Internal Broker - SME

Job Title: Senior Internal Broker - SME
Contract Type: Permanent
Location: Melbourne
Reference: 643115
Job Published: January 20, 2021 18:45

Job Description

Senior Internal Broker - SME

An opportunity exists for an experienced insurance professional to join one of Australia’s fastest growing brokers. 

Our client has an unparalleled reputation for staff retention & development and are looking for candidates to join a newly created team.

Experienced candidates with a keen interest in mentoring junior members of staff are encouraged to apply.
The Role:
  • Working with senior management to implement training and provide coaching.
  • Technical & Product specialist
  • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling escalated calls.
  • Answers team member technical and product related questions, with the ability to identify matters that require escalation to management.
  • Assist and review complaints to identify if escalation is required.
  • Maintain strong insurer relationships as well as actively seeking opportunities for new business.
  • Review and process online/manual applications ensuring you are managing the renewal pipeline.
Your Experience:
  • At least 2 years insurance experience, with comfort as a product specialist to junior members of the team
  • Previous experience in a high-volume call handling environment desirable
  • Claims experience and overall insurance nous
  • Pro-active & client focused approach to manage workload and stakeholder expectations
  • Well-developed communication and negotiation skills complemented by a professional disposition.
If you would like to be considered, please apply directly or reach out to Greig for a confidential discussion.

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