Senior Client Service Officer

Senior Client Service Officer

Job Title: Senior Client Service Officer
Contract Type: Permanent
Location: Melbourne
Reference: 643115
Job Published: November 16, 2020 13:15

Job Description

Senior Client Service Officer 

An opportunity exists for an experienced insurance professional to join one of Australia’s fastest growing brokers.

Our client has an unparalleled reputation for staff retention & development and are looking for candidates to join a newly created team with first point of contact & mentoring responsibilities.
The Role:
  • Working with senior management to implement training and provide coaching.
  • Technical & Product specialist
  • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling escalated calls.
  • Answers team member technical and product related questions, with the ability to identify matters that require escalation to management.
  • Assist and review complaints to identify if escalation is required.
  • Maintain strong insurer relationships as well as actively seeking opportunities for new business.
  • Review and process online/manual applications ensuring you are managing the renewal pipeline.
Your Experience:
  • At least 2 years insurance experience, with comfort as a product specialist to junior members of the team
  • Previous experience in a high-volume call handling environment desirable
  • Claims experience and overall insurance nous
  • Pro-active & client focused approach to manage workload and stakeholder expectations
  • Well-developed communication and negotiation skills complemented by a professional disposition.
If you would like to be considered, please apply directly or reach out to Greig on 0476 806 232 for a confidential discussion.

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