Manager - Product Development and Client Experience

Manager - Product Development and Client Experience

Job Title: Manager - Product Development and Client Experience
Contract Type: Permanent
Location: Melbourne, Victoria
Salary: AU$175000 - AU$200000 per annum
Reference: JOB_000621_1582523740
Contact Name: Julia Cooke
Contact Email: julia@blakeoliver.com.au
Job Published: February 24, 2020 16:55

Job Description

Based in the city, this niche insurer is currently looking for a Manager to supervise and lead 2 staff in the Client Experience and Product development team. The company insures churches, not for profit, schools, aged care and there are many perks that come with working there including a rostered day of every month, monthly massages, gym onsite or subsidised gym of your choice + more.
Duties will include:
  • Meeting client's insurance brief, client analysis, solving insurance product issues
  • Identifying where insurance product does not cover client needs
  • Client feedback (ad hoc, client forums, regular NPS and other client surveys)
  • Provide forward looking recommendations based on internal and external researchDevelop and implement processes for client solution development ·
  • Develop initiatives to enhance client experience to support growth and retention targets ·
  • Lead discussions with all operational areas (Client, Portfolio, Underwriting, Renewals and Claims)to develop, monitor and improve an agreed end-to-end client experience from on-boarding / renewal, maintenance and claims
  • Develop new client solutions and enhance existing ones by working with relevant internalstakeholders, using information from multiple sources including:
  • Industry trends / insight
  • Develop and implement repeatable and efficient processes for client solution development
  • Manage Product Development and Client Experience team and instigate a sense of shared purpose
Your experience:
  • Extensive experience in the insurance industry and overarching understanding of general insurance and/or workers' compensation
  • Product experience is essential as well as strong business acumen and analytical skills
  • Demonstrated experience in navigating complex stakeholder environments
  • Demonstrated ability to manage product roadmaps with complex trade-offs and dependencies
  • Strong initiative and problem-solving skills

Apply now or call Julia Cooke 0452 442 733 for a confidential discussion.

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