Customer Support Consultant

Customer Support Consultant

Job Title: Customer Support Consultant
Contract Type: Permanent
Location: Melbourne, Victoria
Salary: Negotiable
Reference: JOB_000558_1572144736
Contact Name: Greig Taylor
Contact Email: greig@blakeoliver.com.au
Job Published: October 27, 2019 13:52

Job Description

Our client is a successful Insurance Brokerage with a reputation for providing an exceptional level of service. They're positioned in East Melbourne and are seeking an insurance professional looking to transition into broking.


The Customer support Consultant will be the first point of contact for clients and stakeholders and as such will take pride in providing high quality customer focused solutions. From providing insurance advice to answering general enquiries in an inbound service environment.


·Take ownership of customer queries and see these through to completion with a focus on first call resolution

· Retain existing business by applying highly developed communication skills

· Work in collaboration with others and actively participate in team discussions and activities in a positive and engaging way

· Provide superior customer service in all interactions with existing & prospective clients

· Maintaining up-to-date product, policy and process knowledge


· A bright and enthusiastic phone manner

· Self-motivated and resilient

· Highly developed verbal communication skills

· Ability to multi-task and prioritise workload in a fast paced environment

· Previous experience of working in a high-volume phone handling environment would be highly regarded

· High levels of initiative and good work ethic


Please send your resume via the APPLY NOW button, due to the anticipated high volume of applicants if you have not received a response within 48 hours your application has been unsuccessful.

Call Greig on 0476 806 232 for all enquires


Our clients are our partners, that's why we choose each other carefully

Insurance & Risk Management is at the very core of our business at Blake Oliver, our experienced consultants have worked in this sector for up to 18 years. We have worked with administrators, through to C-Suite, underwriters through to product managers. We have placed brokers, claims handlers, senior managers and BDM's and many more. Whether you work in General Insurance, Life Insurance, Superannuation or Financial Planning our consultants are here for you. Take the next step, contact us today.

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