Client Service Officer

Client Service Officer

Job Title: Client Service Officer
Contract Type: Permanent
Location: Melbourne
Reference: 643084
Job Published: November 16, 2020 12:31

Job Description

Client Service Officer - Insurance

An opportunity exists for a client focused candidate to join one of Australia’s fastest growing brokers.

Our client has an unparalleled reputation for staff retention & development and are looking for candidates to join a newly created team with first point of contact responsibilities.
The Role:
  • Take ownership of customer queries with a focus on first call resolution - System & policy enquiries, quotes, claims & policy amendments
  • The voice of the business – retain existing business with well-developed communication skills
  • Ensuring all interactions are performed in an efficient & effective manner
  • Collaborative working approach, contributing to team discussions and overall process improvement
  • Actively seeking opportunities for new business.

Your Experience:
  • Previous insurance experience a necessity
  • Previous experience in a high-volume call handling environment
  • Pro-active & client focused approach to manage workload and stakeholder expectations
  • Well-developed communication and negotiation skills complemented by a professional disposition.
If you would like to be considered, please apply directly

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