Client Service Officer

Client Service Officer

Job Title: Client Service Officer
Contract Type: Permanent
Location: Melbourne
Reference: 614314
Contact Name: Greig Taylor
Job Published: January 20, 2021 18:30

Job Description

An opportunity exists to join one of Australia's fastest growing brokers based in a newly established team with a focus on providing quality client service in a customer focused role. 

The Client Service Officer (CSO) will deliver high-quality customer service ensuring retention of customers by providing insurance advice and answering general enquiries in an inbound service environment.

Key Responsibilities:

  • Provide excellent customer service skills 
  • Review online application forms
  • Develop and maintain strong insurer relationships
  • Develop future opportunities through interaction with new and  existing clients
  • Process renewals, alterations, cancellations and quotes 
  • Assist with system and policy enquiries 

About You:
  • Previous experience in a high volume customer focused role within finance sector
  • Self-motivated and a multi-tasker
  • Prioritise workload in face paced, high pressure environment with predetermined schedules
  • Excellent communication skills, written and verbal
  • Attention to detail
  • Team player 

To be considered, please apply directly

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