Job Description
In this role, the Client Service Officer (CSO) will deliver high-quality customer experience in their Online division, retaining customers by providing insurance advice and answering general inquiries in an inbound service environment. Ensuring a professional approach in all customer and team interactions and that company policy, procedures and guidelines are met.
Key Responsibilities:
- Provide excellent customer service skills
- Review online application forms
- Develop and maintain strong insurer relationships
- Develop future opportunities through interaction with new and existing clients
- Process renewals, alterations, cancellations and quotes
- Assist with system and policy enquiries
About You:
- Previous experience in a high volume customer focused role
- Self-motivated and a multi-tasker
- Prioritise workload in face paced, high pressure environment with predetermined schedules
- Excellent communication skills, written and verbal
- Attention to detail
- Team player
- Willing to undertake study to attain Tier 1 accreditation in General Insurance and be involved in on-going internal training and compliance study
For more information, feel free to email Stephanie at stephanie@blakeoliver.com.au
