Client Experience Lead

Client Experience Lead

Job Title: Client Experience Lead
Contract Type: Permanent
Location: Melbourne, Victoria
Salary: Up to AU$120000 per annum
Reference: JOB_000622_1578796148
Contact Name: Julia Cooke
Contact Email: julia@blakeoliver.com.au
Job Published: January 12, 2020 13:29

Job Description

Duties will include:

  • Support the Manager, Product Development and Client Experience to define, design and monitor a compelling and consistent end-to-end client experience (using multiple channels) to deliver on the strategic plan.
  • Utilise analytics, design and seek client feedback mechanism to inform the design of company's client experience
  • Collaborate with internal stakeholders to ensure clarity on roles, responsibilities and hand-offs between the various areas involved in the client experience
  • Clearly articulated end-to-end client experience identifying all channels and hand-offs, with roles, responsibilities and SLAs
  • Client experience dashboard
  • Regular reporting and insight on performance in relation to client experience
  • Creation and delivery of client experience improvement initiatives

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