Duties will include:

• Support the Manager, Product Development and Client Experience to define, design and monitor a compelling and consistent end-to-end client experience (using multiple channels) to deliver on the strategic plan.
• Utilise analytics, design and seek client feedback mechanism to inform the design of company's client experience
• Collaborate with internal stakeholders to ensure clarity on roles, responsibilities and hand-offs between the various areas involved in the client experience
• Clearly articulated end-to-end client experience identifying all channels and hand-offs, with roles, responsibilities and SLAs
• Client experience dashboard
• Regular reporting and insight on performance in relation to client experience
• Creation and delivery of client experience improvement initiatives