One of Australia’s leading Lloyd’s of London Underwriting Agencies with offices in Melbourne, Sydney and Brisbane is seeking a Claims Executive to join their team. The organisation is a significant provider of construction, trades, and sports-related insurances to the Australian general insurance market.This is a role in the Construction division and the successful candidate will co-ordinate construction related claims and play a key role in supporting the Claims Specialist in the daily management of Construction claims. The successful applicant will be able to provide input into the underwriting process through detailed knowledge of these claims.
• Responsible for overseeing a combination of Contract Works and Plant and Machinery material damage and liability claims, with a strong focus on Contract Works claims.
• Facilitate the efficient, professional and expert management of Construction claims
• Routing claim forms and supplementary information to the correct TPAs
• Liaising and communicating with brokers in regards to the status of claims
• Assisting brokers with any Construction related claims enquiry
• Ongoing maintenance and development of intermediary relationships on a national basis
• Providing support to appointed TPAs to ensure claims are expedited in a timely and efficient manner
• Maintain visibility and exercise a satisfactory level of control of all claims lodged with TPAs
• Develop and maintain Construction reporting infrastructure to facilitate the underwriting process
• Assist the Claims Specialist with administration and support tasks
• Escalate any issues or complaints to the Claims Specialist or Claims Manager accordingly
• Provision of feedback and suggestions to underwriters
• Contribute to overall expertise of the Construction division
Experience, Qualifications, and Skills:
• Ideally minimum 1 year of ISR, CPE, CAR property or material damage claims management experience
• Proven track record of Construction / Plant claims management will be highly regarded
• Strong customer service and relationship building skills
• Excellent interpersonal and communication skills
• Competent in IT and Microsoft suite of products
• Demonstrate teamwork and strong sense of ownership and responsibility for all claim related matters
Offering competitive and generous remuneration package depending on experience, great working environment, RDO’s, young and vibrant team with career opportunities in a growing business.
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