Claims Assessor

Claims Assessor

Job Title: Claims Assessor
Contract Type: Permanent
Location: Sydney, New South Wales
Salary: Negotiable
Reference: JOB_000221_1549007483
Contact Name: Charlotte Milner
Contact Email: Charlotte@blakeoliver.com.au
Job Published: February 01, 2019 18:51

Job Description

A fantastic opportunity has come up with a large Life Insurance company in Sydney. Our client is looking for Claims Assessors who are keen to join them at an exciting time of growth. Our client has a strong heritage teamed with a great culture and benefits.

Key Responsibilities

  • Assess claims through the practical application of the policy terms and conditions, engaging the appropriate investigation tools.
  • Deploy reasonable application of claims management tools, resources and requirements in assessing a claim.
  • Confirm, and where appropriate, substantiate claim decisions to members, Trustees and/or intermediaries as appropriate.
  • Pro-actively manage claims durations and engage with appropriate third parties.
  • Investigate and resolve disputes relating to expectations of the client/adviser versus the reality of our product rules, policy terms and conditions and industry/business practice and our data and provide input of an expert nature to resolving escalated processes
  • Ensure Data Integrity is maintained in the claims system and that agreed individual processing Turn Around Times are met or exceeded.
  • Ensure that the quality, including presentation, accuracy and detail of claims assessment meets or exceeds the business unit minimum performance standards.


  • Previous claims assessing experience in a general or life insurance environment, or relevant experience in a health environment.
  • Previous IP or TPD experience would be ideal
  • Working knowledge of the Insurance Contracts Act and other relevant legislation
  • Ability to consistently build and maintain good, positive relationships with members, clients and other key stakeholders Strong customer service focus
  • Strong written and verbal communication skills
  • Ability to identify key issues and proactively find solutions
  • PC skills, including Microsoft Office

How To Apply:
Please send your resume via the APPLY NOW button. You can also reach Charlotte on or on 0280228718 for more information.

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